
NHS Complaints - changes coming in July 2023
As part of the delegation of NHSE’s direct commissioning functions to integrated care boards (ICB), which includes pharmaceutical, general ophthalmic and dental functions from April 2023, is the transfer of the current primary care complaints function from 1 July 2023 which includes:
• The process of managing complaints
• The transfer of staff from the current NHS England complaints team to ICBs
• The transfer of all ongoing complaints and investigations (received on/after 1 July 2022).
• The process of managing complaints
• The transfer of staff from the current NHS England complaints team to ICBs
• The transfer of all ongoing complaints and investigations (received on/after 1 July 2022).
News