News and reports

People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

Our annual report includes how we have engaged and supported people over the year.

We conducted an Enter & View visit looking at the care and support provided at Glebe Court Nursing Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.

We carried out a research project in the London Borough of Bromley considering the health and social care needs and experiences of seldom heard communities through contacting different faith groups and engaging with communities that may not be regular service users.

A patient experience report with 602 reviews collected, covering the period from October-December 2018. We found that 484 (80%) were positive and 118 (20%) were negative experiences of service provision.

We conducted an Enter & View visit looking at the care and support provided at Florence Nursing Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.

We conducted an Enter & View visit looking at the care and support provided at Rowena House Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.

A patient experience report with 603 reviews collected, covering the period from July-September 2018. We found that 472 (79%) were positive and 66 (11%) were negative experiences of service provision.

We conducted an Enter & View visit looking at the care and support provided at Bromley Park Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.

A patient experience report with 605 reviews collected, covering the period from April-June 2018. We found that 475 (79%) were positive and 130 (21%) were negative experiences of service provision.

We conducted an Enter & View visit looking at the care and support provided at Baycroft Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.

We conducted an Enter & View visit at Cross Hall GP Surgery. During our visit we spoke to 16 patients and 3 staff members. Overall, positive feedback was received from patients regarding Cross Hall Surgery.