Enter & View: Regency Court
Regency Court is an extra care housing scheme managed by Anchor Limited*, situated close to Bromley Common and Bromley South station. There are 60 flats, and referrals are through the London Borough of Bromley. Extra care housing provides an independent retirement flat, with the added benefit of support when the resident needs it.
A flexible service is available to suit each individual’s needs, from catering services and personal care, to housing-related support and wellbeing. Staff are on-site 24/7 and tenants have access to an emergency response service, with the option to buy additional care packages.
A full-time Anchor Housing manager is based on site to look after tenants’ home and tenancy agreements. Each person has their own self-contained flat and can decide the type and level of support that suits them.
Most service users are eligible for housing benefits, and the majority of the properties at Regency Court are rented on an assured tenancy, some are shared ownership for those who wish to purchase.The Creative Support Registered Manager expressed confidence in the level of care and support tenants receive. They stated that there is quite a lot of overlapping between the housing and care teams, and handovers are made between shifs.
At the time of our visit, Regency Court had six voids, although some have nominations going through. Residents are over 55 years old. Creative Support did not submit a tender for recontracting this year and will be replaced by Eleanor Care in August 2026. Staff are expected to transfer under TUPE arrangements. There are some concerns regarding the transition period and its potential impact on continuity of care.
Following the visit, our official ‘Enter & View Report’ was shared with the service provider, local commissioners and regulators. It outlines what has worked well, and makes recommendations on what could work better. A formal response, from the registered manager, can be found at the back of the report.
*Housing is provided by Anchor Hanover Group; a charitable housing association. Creative Support is the care provider contracted by London Borough of Bromley.
Cover photo by Mikhail-Nilov
