Enter & View: Angelina Care Home

Angelina Care Home is situated in Penge, on the Beckenham border. and is owned by Angelina Care Limited, based in Lancing, Sussex. The home provides 24-hour residential care for adults (18+) who have been diagnosed with mental health conditions.

Angelina Care Home is a 12-bed care home split across two floors. At the time of our visit, the home had 11 residents, one was in hospital. All residents have mental health conditions, and one has been diagnosed with dementia. 

We received feedback from five residents and five family members. We enquired about several aspects of their experience, including the quality of care, meal choices, activities and personal growth, access to healthcare services, social opportunities, feelings of safety, and how well the home communicates with them.

Overall, feedback was positive, with both residents and family members expressing satisfaction with the care provided at Angelina Care Home. Residents shared that they feel safe and well cared for, and value being supported to live independently. 

The home employs 13 members of staff; a manager, a deputy manager and a director on call. 12 staff are full-time and one part-time; it does not use agency staff. We received completed feedback forms from eight staff members and two members of the management team. Throughout our visit, we observed staff engaging with residents in a warm, respectful, and compassionate manner.

Following the visit, our official ‘Enter & View Report’ was shared with the service provider, local commissioners and regulators. It outlines what has worked well, and makes recommendations on what could work better. A formal response, from the registered manager, can be found at the back of the report.

Cover photo by Matthias Zomer