Enter & View: Chislehurst Neurological Rehabilitation Centre

Chislehurst Neurological Rehabilitation Centre provides specialist post-acute rehabilitation, as well as management of long-term neurological conditions, to adults over the age of 18. It is owned and run by Active Neuro Limited.

The centre supports people with a brain injury, stroke, progressive neurological conditions and Huntingdon’s disease, with neurological rehabilitation, cognitive rehabilitation, and long-term complex care.

During our visit, 11 residents were living at the centre. Most residents are referred into the service by Blackheath Hospital or the local authority (LA).

We received feedback from eight residents and six family members. We sought feedback on satisfaction levels, diet, activities, personal development, access to healthcare, socialisation, safety, and communication with the centre.

Overall, residents and their families were positive about the care and services provided. The centre takes an individualised approach to emergency planning, tailoring responses to each resident’s specific needs. Residents agreed that they are cared for, warm, well-nourished, and socially engaged, with opportunities to build
friendships and spend time together. The centre maintains an open and accessible atmosphere, making it easy for visitors to come and go, and for residents to sign up for a variety of activities.

Feedback was also gathered from seven staff members and one member of the management team. Throughout our visit, we observed staff engaging with residents in a warm, respectful, and compassionate manner.

Following the visit, our official ‘Enter & View Report’ was shared with the service provider, local commissioners and regulators. It outlines what has worked well, and makes recommendations on what could work better. A formal response, from the home's manager, can be found at the back of the report.

Photo: Kampus Production