Enter & View: High View Care Services
High View Care Services is a community-based neuro-rehabilitation provider supporting adults between the ages of 18-65 with acquired brain injuries, neurological conditions, and co-occurring needs (mental health, substance misuse, physical recovery, and complex social backgrounds).
Their service model is built around small, residential rehabilitation units (Units 9, 66, 84 and 154) and a strong central governance structure, with an approach that blends clinical rehabilitation, everyday skill-building and community reintegration.
66 Plaistow Lane is the assessment and rehabilitation unit, where users typically stay for 6-24 months. There is no upper time limit for people whose journey requires prolonged, slow-stream support.
We received feedback from six residents and three family members. We asked about various aspects of their experience, including satisfaction with care, dietary options, activities and personal development, access to healthcare, opportunities for social interaction, safety, and communication with the home.
Overall, feedback was positive, with residents and family members expressing satisfaction with the care provided at High View Care Services. Residents reported feeling safe and well supported and appreciated having a say in decisions about the activities on offer.
Family members shared positive feedback about the support their loved ones receive from local health and care services, including GPs, dentists, and pharmacies.
We received feedback forms from 12 staff members and one from management. Staff appear to have a positive relationship with the manager, with all those we spoke to stating that they feel heard and supported when raising concerns or asking questions. Management highlighted that there is always a manager on duty, even on bank holidays.
Following the visit, our official ‘Enter & View Report’ was shared with the service provider, local commissioners and regulators. It outlines what has worked well, and makes recommendations on what could work better. A formal response, from the registered manager, can be found at the back of the report.
Photo: Juan Pablo Arenas
