Enter & View: Elmstead Care Home

Elmstead Care home is a forty-bed residential care home split across three households: Attlee, Churchill and Lloyd George. Residents are aged 55+. At the time of the visit, 26 residents were diagnosed with dementia and 34 had an additional long term health condition (LTC).

Feedback was gathered from 12 residents and ten family members, covering a range of topics such as the quality of care, food choices, activities and personal development, access to healthcare, social opportunities, safety, and communication within the home. Overall, responses were positive, with residents and their families expressing satisfaction with the care at Elmstead Care Home. Residents reported feeling safe and well looked after and appreciated being involved in decisions about the activities offered.

Family members gave positive feedback about the support their receive from local health and care services, including GPs, dentists, and pharmacies. They expressed confidence that their relatives are receiving high-quality personal care, including help with washing, hairdressing, and chiropody.

Feedback forms were also submitted by 10 staff members and one member of the management team.

Following the visit, our official ‘Enter & View Report’ was shared with the service provider, local commissioners and regulators. It outlines what has worked well, and makes recommendations on what could work better. A formal response, from the registered manager, can be found at the back of the report.

Cover photo by Jsme Mila