Enter & View: Oak Lodge Care Home

Oak Lodge Care home is situated in Beckenham, Bromley. With a capacity of 22 beds, the home is split across two floors and provides a range of respite care, long-term residential care and residential dementia care. It is privately owned by Mr Rajanikanth Selvanandan and run by Oak Lodge Care Home Ltd.

We received feedback from 11 residents and nine family members. We asked about different parts of their experience, such as how satisfied they felt with the care provided, food on offer, activities and opportunities for personal development, access to healthcare, social opportunities available, their sense of safety, and the quality of communication with the home.

Overall, feedback was positive, with residents and family members expressing satisfaction with the care provided at Oak Lodge Care Home. Most residents said they felt safe in the home, two were unsure.

We received feedback forms from 14 staff members and one from management. During our observation, we noted that all staff were interacting with the residents in a kind and respectful manner.

Following the visit, our official ‘Enter & View Report’ was shared with the service provider, local commissioners and regulators. It outlines what has worked well, and makes recommendations on what could work better. A formal response, from the registered manager, can be found at the back of the report.

Photo: Andrea Piacquadio