Enter & View: Park Avenue Care Home

Owned by Excel Care, Park Avenue Care Home is situated in a residential area of Bromley. With a capacity of 51 beds, the home is split across three floors: Lavender, Peony and Rose. The home provides a range of respite and long-term residential care, frail nursing, dementia nursing and end of life care.

We received feedback from 10 residents and nine family members. We asked about various aspects of their experience, including satisfaction with care, dietary options, activities and personal development, access to healthcare, opportunities for social interaction, safety, and communication with the home.

Overall, feedback was positive, with both residents and family members expressing contentment with the care provided at Park Avenue Care Home. Residents shared that they feel safe, receive satisfactory personal care and feel supported and given an active role in making their own decisions (e.g. mealtimes, social activities). Assistance is available for residents who need help with eating or drinking.

We received feedback forms from 12 staff members and two from management. During our observation, we noted that all staff were interacting with the residents in a kind and respectful manner.

Following the visit, our official ‘Enter & View Report’ was shared with the service provider, local commissioners and regulators. It outlines what has worked well, and makes recommendations on what could work better. A formal response, from the registered manager, can be found at the back of the report.

Photo: Mikhail Nilov