Annual Report: 2025-2026

How we’ve made a difference throughout the year from April 2025 to March 2026:

• 2,474 people shared their experiences of health and social care services with us, helping to raise awareness of issues and improve care.
• 82 people came to us for clear advice and information about topics such as mental health and the cost-of-living crisis.
• We published 15 reports about the improvements people would like to see in health and social care services. Our most widely read report was Service Users’ Views on the Chartwell Unit - Winter 2025. 
• We responded to Bromley Healthcare, King’s College NHS Foundation Trust, St. Christopher’s Hospice and Oxleas NHS Foundation Trust’s Quality Accounts.
• We embarked on a research project on Bromley Drug and Alcohol Services - views and experiences of users. The project collected evidence and insights about personal experiences of accessing drug and alcohol support, the impact of services on users’ health and wellbeing, potential barriers to accessing services and areas for improvement within the current system.
• Our second research study this year focused on Maternity Services. The maternity services project began in July 2025 and was developed in partnership with key stakeholders. We also worked closely with NHS South East London Integrated Care Board (SEL ICB) colleagues to identify suitable survey questions for service users and their carers.
• Over the year, we were lucky to have 14 volunteers and 3 interns who donated 1,835 hours to make care better for our community.
• We’re funded by our local authority. In 2024-2025 we received £82,000, which is the same as the previous year.