Annual Report: 2024-2025

How we’ve made a difference throughout the year from April 2024 to March 2025:

• 2,392 people shared their experiences of health and social care services with us, helping to raise awareness of issues and improve care.
• 82 people came to us for clear advice and information about topics such as mental health and the cost-of-living crisis.
• We published 16 reports about the improvements people would like to see in health and social care services. Our most widely read report was Ophthalmology and the available services to residents of the London Borough of Bromley (LBB).
• We responded to Bromley Healthcare, King’s College NHS Foundation Trust, St. Christopher’s Hospice and Oxleas NHS Foundation Trust’s Quality Accounts.
• We embarked on a new research project on Access to health and social care services for housebound people who have a long-term condition. Our objective was to review the quality of care and identify improvements which would enhance service delivery and better meet the diverse needs of service users and unpaid carers. We focused on what services exist and who are the providers, ease of access to necessary services and the availability of health and social care information.
• Our second research study this year focuses on Access to and use of health and social care services by young carers in Bromley. Data analysis and report writing began in April 2025 and we plan to distribute our findings and recommendations in the summer.
• Over the year, we were lucky to have 24 volunteers, 7 workplace students and 6 interns who donated 2,248 hours to make care better for our community.
• We’re funded by our local authority. In 2024-2025 we received £82,000 which is the same as the previous year.