News and reports

A patient experience report with 601 reviews collected, covering the period from April-June 2019. We found that 454 (76%) were positive, neutral 43 (7%) and 104 (17%) were negative experiences of service provision.

We conducted an Enter & View visit looking at the care and support provided at Archers Point Residential Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.

A patient experience report with 603 reviews collected, covering the period from January-March 2019. We found that 443 (73%) were positive, neutral 81 (14%) and 79 (13%) were negative experiences of service provision.

Our annual report aims to highlight the impact of health and social care services within the Borough of Bromley over the period of April 2018 - March 2019. We gathered a total of 2,193 patient responses, 1,794 which are positive and 399 which are negative.

We conducted an Enter & View visit looking at Bromley Well. Their aim is to help the local population to stay both emotionally and physically well and to remain independent. Four Enter & View visits on four Bromley Well workshops were conducted over a one month period in June across varied locations. The workshops were evaluated through the use of a bespoke observation sheet, together with client and staff feedback forms.

We conducted an Enter & View visit looking at the care and support provided at Lauriston House Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.

We collected local views on the Long Term Plan through surveys, focus groups and events between April and May 2019, to give tens of thousands of people the opportunity to help local hospitals, GP surgeries and community services hear about the changes people would like to see happen.

Our report consists of research where we aimed to obtain views and experiences of South East London residents to support local implementation of the NHS Long Term Plan.

Our annual report includes how we have engaged and supported people over the year.

We conducted an Enter & View visit looking at the care and support provided at Glebe Court Nursing Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.

We carried out a research project in the London Borough of Bromley considering the health and social care needs and experiences of seldom heard communities through contacting different faith groups and engaging with communities that may not be regular service users.

A patient experience report with 602 reviews collected, covering the period from October-December 2018. We found that 484 (80%) were positive and 118 (20%) were negative experiences of service provision.