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We conducted an Enter & View visit looking at the care and support provided at Elmwood. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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We conducted an Enter & View visit looking at the care and support provided at Greenhill. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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This Privacy Statement sets our data processing practices carried. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the independent champion for people who use health and social care services. -
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Find out about our role, our plans and our people.
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Our annual report includes how we have engaged and supported people over the year. -
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Find out how we can help you access the support you need to live well. -
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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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Volunteers play a vital role in helping people have their say on health and social care. Volunteering with Healthwatch can help you develop skills, gain experience and make a difference to your community. -
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Take a look at our practical resources to help you make a complaint about NHS health and social care services. -
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We conducted an Enter & View visit looking at the care and support provided at Park Avenue Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.
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We conducted research by sending out surveys to gain a baseline understanding of the access to and provision of dental services within Bromley. This report seeks to highlight to what extent residents are able to access dental services, their experiences when doing so and an idea about service provision by the dentists. -
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We conducted an Enter & View visit at Cross Hall GP Surgery. During our visit we spoke to 16 patients and 3 staff members. Overall, positive feedback was received from patients regarding Cross Hall Surgery. -
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We conducted an Enter & View visit looking at the care and support provided at Baycroft Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.
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A patient experience report with 605 reviews collected, covering the period from April-June 2018. We found that 475 (79%) were positive and 130 (21%) were negative experiences of service provision. -
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If you can't find the right support, Healthwatch is here for you. In times of worry or stress, we can be there to find you the best place to go for help, whether it's finding an NHS dentist, how to make a complaint or where to go for extra support. Find out more in our video below. -
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We're here to find out matters to you and to help make sure your views shape the support you need. -
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We conducted an Enter & View visit looking at the care and support provided at Bromley Park Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.
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A patient experience report with 603 reviews collected, covering the period from July-September 2018. We found that 472 (79%) were positive and 66 (11%) were negative experiences of service provision. -
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We conducted an Enter & View visit looking at the care and support provided at Rowena House Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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ClearCommunityWeb run a digital skills programme and their digital drop-in sessions will resume on 8th January. -
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The E&V visit was carried out on Thursday 1st November 2023 and two E&V Authorised Representatives (ARs) were present. It was announced and planned in partnership with Springfield. In preparation, we shared with the manager a poster announcing the E&V, to share with tenants, staff and family members, and questionnaires explaining the purpose of the visit in more detail. -
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The NHS is offering flu and COVID-19 vaccines to those at greater risk of serious illness this winter. Those who can get both vaccines through the NHS includes everyone aged 65 and over, pregnant women, care home residents, people with certain health conditions, frontline health and care staff, unpaid carers and household contacts of those at higher risk. -
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We are recruiting for a Patient Experience Officer. This is a community and office-based role, encompassing both face-to-face community engagement and outreach elements, alongside office-based aspects.
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On 18th January, the Institute for Public Policy Research (IPPR) published a report on health inequalities in England and Wales and the association between poor health and economic inactivity across different local authorities. -
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We want to hear from working age adults aged 18-66, receiving community mental health support for more than 12 weeks or who have been discharged from this care within the last six months. -
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The development of a new Health and Wellbeing Centre in the heart of Bromley Town Centre has moved an important step closer following planning approval.
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A patient experience report with 640 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October - December 2023. -
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Join the 2nd and final Warm Wednesday event for 2024 delivered by London South East London Colleges (LSEC), at their BR6 restaurant, located at their Orpington Campus.
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The E&V visit was carried out on Thursday 28th September 2023 and four E&V ARs were present. It was announced and planned in partnership with the home. In preparation, we shared with the manager a poster announcing the E&V, to display in communal areas, and questionnaires explaining the purpose of the visit in further detail. -
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Junior Doctors are on strike from Saturday 24 – Wednesday 28 February. This means that our hospitals will be under a lot of pressure again. -
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NRS Healthcare is the UKs largest provider of Community Equipment, Technology Enabled Care (TEC), Wheelchair and Clinical Services, as well as a supplier of daily living aids through its retail site. -
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The aim of this report is to use PEP data collected between April –December 2023 to understand about access and overall experience of Bromley GPs. Data used in this report is aligned with questions in the GP Patient Survey (GPPS) to enable comparison. Analysis is provided at a Primary Care Network level. -
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The Big Lunch is once again coming to Bromley to help people come together to celebrate their community, neighbourhood friendships and street friends. -
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Be more independent, safer and confident in choosing the right transport
There are things you can do before you travel and while you are travelling to help you stay safe. Use the PLAN guidance.
Prepare
Look confident
Avoid risks
Never take safety for granted
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If you have lost someone to suicide, the South East London Suicide Bereavement Service is here for you. They work with people across the boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham, and Southwark, including children and young people who feel that they would benefit from their service. -
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If you have lost someone to suicide, the South East London Suicide Bereavement Service is here for you. They work with people across the boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham, and Southwark, including children and young people who feel that they would benefit from their service. -
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Do you know how much alcohol you are drinking and how it might affect your health? Take the Lower My Drinking quiz to help you feel more informed and focused on your health and wellbeing. -
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This report describes a research project on ophthalmology services (OS) available to residents of the London Borough of Bromley (LBB), and lists its findings and recommendations. Survey responses indicated that service users are broadly satisfied with the range of services available to them.
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The Mental Health Flexible Support Service (MHFSS) is a service for adults (aged 18+) with mental ill health, which supports their resettlement into the community following discharge from hospital. A floating support worker works with service users to meet their individual needs.