Patient Experience Report 2025/2026 Quarter 3 & 4
106 visits were carried out to different local venues across the borough to reach as many as people as possible.
This report is broken down into three key sections:
- Q3 and Q4 Snapshot
- Experiences of GP Practices
- Experiences of Hospital Services
GPs and hospitals have dedicated sections as we ask specific questions about these services when carrying out engagement. They are the two services about which we receive most feedback. Both sections highlight good practice and areas for improvement.
The GP and hospital chapters start with some example comments, giving a flavour of both the positive and negative feedback we hear from local people. The next section is summary findings, which includes good practice and areas of improvement. This is followed by a final section, capturing the full data set of quantitative and qualitative analysis, a further PCN/Trust breakdown and an equality analysis page.
The number of patient engagements this period was lower than usual, because we were concurrently producing two major survey reports, one on services at the Chartwell Unit, the other on digital aspects of local health services. You can find the Chartwell Unit Report here . The digital project will be published in June 2026.
Photo: Healthwatch Bromley
