Annual Report: 2019-2020

Key Findings:

How we’ve made a difference throughout the year:

• 2,268 comments on health and social care services shared with us
• We had 28 volunteers and 2 internship placements helping to carry out our work this year. In total, they gave up a total of 1113 hours or 159 days!
• 74 people accessed Healthwatch advice and information through contacting the office.
• We visited 100 services, across health and social care including community and voluntary sector groups and events to understand people’s experiences of care.
• 7 Enter & View visits were made to Care Homes and non residential setting across Bromley. 33 recommendations were made for improvements.
• We posted and published 8 reports including Quarterly Patient Experience reports and Enter and View Reports.