News and reports

We conducted an Enter & View visit of Prince George Duke of Kent Court. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions as well as Covid-19 precautions. We found that the majority of residents feel happy, comfortable and secure at the home.

A patient experience report with 600 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from January-March 2021. We found that 468 (78%) local residents reviewed positively with star rating 4-5, 17 (3%) were neutral and 115 (19%) were negative.

A patient experience report with 407 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October - December 2020. We found that 299 (74%) local residents reviewed positively with star rating 4-5, 12 (3%) were neutral and 96 (23%) were negative.

Our Patient Experience Report covers pharmacy services in six London boroughs for the period October - December 2020. The London Borough of Bromley gathered data from 74 local residents asking their feedback on Covid-19 observations, including PPE and cleanliness, profiteering and outbreaks.

Our Patient Experience Report covers dental services in the London Borough of Bromley for the period July - December 2020. We gathered data from 175 local residents asking their feedback on Covid-19 observations, including PPE and cleanliness, profiteering and outbreaks.

Our annual report includes how we have engaged and supported people over the year. We heard from 1,883 people this year about their experiences of health and social care. We engaged with and supported approximately 2,511 people during the COVID-19 pandemic this year. We worked on and produced 11 projects and reports about the improvements people would like to see to health and social care services.

A patient experience report with 576 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from July-September 2020. We found that 466 (81% ) local residents reviewed positively with star rating 4-5, neutral 26 (5%) and 84 (14%) negative.

We conducted a virtual Enter & View visit (online and telephone) of Clairleigh Nursing Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions as well as Covid-19 precautions.

We conducted a virtual Enter & View visit (online and telephone) of Baycroft Grays Farm Road Care Home, a nursing and residential care home in Bromley. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions as well as Covid-19 precautions.

A patient experience report with 300 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April-June 2020. We found that 233 (78%) local residents reviewed positively with star rating 4-5, 5 (2%) neutral and 62 (20%) negative.

We gathered extensive patient feedback for Bromley Maternity Voices (BMV) to:
• Obtain the views of women who have experienced maternity services in Bromley, and pregnant women and their families on their maternity journey
• Identifying barriers, enabling communities and encouraging participant involvement
• Diversifying reach by innovative new ways to engage with service users
• Monitoring the issues that are identified and reporting findings regularly.

Our annual report includes how we have engaged and supported people over the year.