News and reports

A patient experience report with 640 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October - December 2023.

The E&V visit was carried out on Thursday 1st November 2023 and two E&V Authorised Representatives (ARs) were present. It was announced and planned in partnership with Springfield. In preparation, we shared with the manager a poster announcing the E&V, to share with tenants, staff and family members, and questionnaires explaining the purpose of the visit in more detail.

The E&V visit was carried out on Thursday 27th July 2023. The visit was announced and planned in partnership with the home. In preparation, we shared with the home a poster, announcing the E&V, to display in communal areas and copies of questionnaires explaining the purpose of the E&V in further detail.

A patient experience report with 624 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from July - September 2023.

A patient experience report with 658 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April - June 2023.

The E&V visit was carried out on Thursday 21st June 2023. The visit was announced and planned in partnership with the home. During this visit, four E&V ARs were present. The registered manager was friendly and welcoming upon arrival. The atmosphere felt peaceful, and the home appeared tidy.

Based on comments about the service from residents and our committee, Healthwatch Bromley decided to investigate how social prescribing was working in 2022 – 2023 in the London Borough of Bromley.  We developed two surveys – for patients and Primary Care professionals – and a set of interview questions for social prescribing link workers (SPLWs). 

An E&V visit was carried out on 12th June 2023. The visit was announced and planned in partnership with the home. In preparation for the visit, we shared with the registered manager a poster announcing our visit to display in communal areas, and copies of questionnaires explaining the purpose of E&V visits.

Our annual report includes how we have engaged and supported people over the year. We successfully gathered 2,487 resident's experiences of health and social care services in the London Borough of Bromley and produced 13 reports.

On 23rd February 2023, Healthwatch Bromley visited Homefield, an inclusive purpose-built nursing home, situated in a quiet area of Bickley. The home offers a person-centred nursing care home for up to 42 older people and it is specialised in supporting people living with dementia. Homefield Care Home is provided and run by Mission Care.

A patient experience report with 642 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from January - March 2023.

On 4th August 2022, Healthwatch Bromley visited Fallowfield, a nursing home located in a residential area of Chislehurst. The home is a three-acre Victorian mansion surrounded by extensive landscaped gardens, situated next to Fairlight residential home.