News and reports

The Mental Health Flexible Support Service (MHFSS) is a service for adults (aged 18+) with mental ill health, which supports their resettlement into the community following discharge from hospital. A floating support worker works with service users to meet their individual needs.

This report describes a research project on ophthalmology services (OS) available to residents of the London Borough of Bromley (LBB), and lists its findings and recommendations. Survey responses indicated that service users are broadly satisfied with the range of services available to them.

The aim of this report is to use PEP data collected between April –December 2023 to understand about access and overall experience of Bromley GPs. Data used in this report is aligned with questions in the GP Patient Survey (GPPS) to enable comparison. Analysis is provided at a Primary Care Network level.

The E&V visit was carried out on Thursday 28th September 2023 and four E&V ARs were present. It was announced and planned in partnership with the home. In preparation, we shared with the manager a poster announcing the E&V, to display in communal areas, and questionnaires explaining the purpose of the visit in further detail.

A patient experience report with 640 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October - December 2023.

The E&V visit was carried out on Thursday 1st November 2023 and two E&V Authorised Representatives (ARs) were present. It was announced and planned in partnership with Springfield. In preparation, we shared with the manager a poster announcing the E&V, to share with tenants, staff and family members, and questionnaires explaining the purpose of the visit in more detail.

The E&V visit was carried out on Thursday 27th July 2023. The visit was announced and planned in partnership with the home. In preparation, we shared with the home a poster, announcing the E&V, to display in communal areas and copies of questionnaires explaining the purpose of the E&V in further detail.

A patient experience report with 624 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from July - September 2023.

A patient experience report with 658 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April - June 2023.

The E&V visit was carried out on Thursday 21st June 2023. The visit was announced and planned in partnership with the home. During this visit, four E&V ARs were present. The registered manager was friendly and welcoming upon arrival. The atmosphere felt peaceful, and the home appeared tidy.

Based on comments about the service from residents and our committee, Healthwatch Bromley decided to investigate how social prescribing was working in 2022 – 2023 in the London Borough of Bromley.  We developed two surveys – for patients and Primary Care professionals – and a set of interview questions for social prescribing link workers (SPLWs). 

An E&V visit was carried out on 12th June 2023. The visit was announced and planned in partnership with the home. In preparation for the visit, we shared with the registered manager a poster announcing our visit to display in communal areas, and copies of questionnaires explaining the purpose of E&V visits.