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Advice and Information -
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
Report -
A patient experience report with 600 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April–June 2022. We found that 427 (71%) local residents reviewed positively with star rating 4-5, 27 (5%) neutral with star rating 3 and 146 (24%) negative with star rating 1-2. -
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A patient experience report with 602 reviews collected, covering the period from January – March 2022. We found that 410 (68%) reviews were positive with star rating 4-5, 24 (4%) neutral with star rating 3 and 168 (28%) negative with star rating 1-2. -
News -
Do you have minor health concerns? Start with contacting your local pharmacist. -
Report -
A patient experience report with 611 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October – December 2021. We found that 471 (77%) local residents reviewed positively with star rating 4-5, 25 (4%) neutral with star rating 3 and 115 (19%) negative with star rating 1-2. -
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A patient experience report with 601 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from July – September 2021. We found that 415 (69%) local residents reviewed positively, 35 (6%) were neutral and 151 (25%) were negative. -
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Our Patient Experience Report covers pharmacy services in six London boroughs for the period October - December 2020. The London Borough of Bromley gathered data from 74 local residents asking their feedback on Covid-19 observations, including PPE and cleanliness, profiteering and outbreaks.
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Report -
A patient experience report with 600 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from January-March 2021. We found that 468 (78%) local residents reviewed positively with star rating 4-5, 17 (3%) were neutral and 115 (19%) were negative. -
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A patient experience report with 407 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October - December 2020. We found that 299 (74%) local residents reviewed positively with star rating 4-5, 12 (3%) were neutral and 96 (23%) were negative. -
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A patient experience report with 576 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from July-September 2020. We found that 466 (81% ) local residents reviewed positively with star rating 4-5, neutral 26 (5%) and 84 (14%) negative. -
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A patient experience report with 300 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April-June 2020. We found that 233 (78%) local residents reviewed positively with star rating 4-5, 5 (2%) neutral and 62 (20%) negative. -
Report -
A patient experience report with 605 reviews collected, covering the period from April-June 2018. We found that 475 (79%) were positive and 130 (21%) were negative experiences of service provision. -
Report -
This report was composed to give insight into the patient experience and use of local pharmacies in the London Borough of Bromley. The research focused on the following areas: dispensing, promotion of public health and healthy lifestyles, signposting to other services and patient feedback. -
News -
Bromley Council is working in partnership with Healthy Dialogues in writing a pharmaceutical needs assessment (PNA) which looks at the health needs of the people who live in your area. Part of this PNA will consider finding more out about your experiences and views around your local pharmacy, and how you may be currently using them. -
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Our annual report includes how we have engaged and supported people over the year. -
News -
Community pharmacists across southeast London have arranged a series of online events throughout August to discuss with local people how to self-care and how to improve wellness as well as explain their role in helping people look after their own health. -
News -
Community pharmacists across southeast London have arranged a series of online and face-to-face events throughout August to discuss with local people how to self-care and how to improve wellness as well as explain their role in helping people look after their own health. -
News -
The NHS in south east London is very busy due to rising coronavirus infection rates, but they are still helping you get urgent care when you need it. -
Report -
A patient experience report with 600 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from July-September. We found that 422 (70%) were positive with star rating 4-5, 31 (5%) neutral with star rating 3 and 147 (25%) negative with star rating 1-2. -
News -
Bank Holidays can affect the opening hours of local pharmacies. The following guide provides the opening hours for pharmacies in London which have been asked to open on Friday 7th April, Sunday 9th April and Monday 10th April 2023.
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A patient experience report with 645 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October- December. -
News -
Nurses who are members of the Royal College of Nursing (RCN) will be striking from 8pm on 30 April to 8pm on 2 May at Guys and St Thomas’s (GSTT), and Kings. Unite members (pharmacists, nurses, security and switchboard) will also be on strike on 2 May at GSTT (times tbc). -
News -
During the Junior Doctors’ Strike, hospitals across south east London are likely to be much busier than usual.
Please help us to help you. -
Report -
A patient experience report with 642 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from January - March 2023. -
Report -
Our annual report includes how we have engaged and supported people over the year. We successfully gathered 2,487 resident's experiences of health and social care services in the London Borough of Bromley and produced 13 reports. -
Report -
A patient experience report with 624 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from July - September 2023.
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Report -
A patient experience report with 640 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October - December 2023. -
Advice and Information -
Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to. -
Advice and Information -
Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it. -
News -
The online ethnic carer forum provides an opportunity for people from diverse backgrounds who care for someone with a mental illness to learn more about how mental health works with race and ethnicity. -
News -
What is befriending? And how to get support? -
News -
Are you a relative? A community expert from a relevant charity? Or a carer to someone that uses Medequip equipment? If so, then this role could be for you. -
News -
Bromley Well provides support to people in Bromley borough who are caring for others. -
News -
We would like to warmly invite you and your service users to our next monthly engagement forum. -
News -
The Penge vaccine and health event will offer the vaccine and a wide range of other health checks to eligible residents, especially those who may not access healthcare services such as the homeless, refugees or those living in temporary accommodation. -
News -
Share your experience about your local cancer health and care services by completing a survey so that we can help to improve these services. -
Report -
On 12th July 2022, Healthwatch Bromley visited Antokol Care Home, a residential care home established in 1951 to care for elderly Polish refugees. Originally located in Beckenham, it was relocated to Chislehurst. Antokol provides housing and care for up to 36 residents, including 21 individuals with dementia and six with additional long-term conditions.
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An E&V visit was carried out on 28th October 2022 by three E&V Authorise Representatives (AR). The visit was announced and planned in partnership with the home. In preparation for the visit, we shared with the registered manager a poster announcing our visit to display in communal areas and copies of questionnaires explaining the purpose of E&V visits.
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Report -
Bromley Dementia Support Hub is a charitable service that is commissioned by London Borough of Bromley (LBB) and delivered by Bromley, Lewisham & Greenwich (BLG) Mind and Age UK. -
Report -
On 4th August 2022, Healthwatch Bromley visited Fallowfield, a nursing home located in a residential area of Chislehurst. The home is a three-acre Victorian mansion surrounded by extensive landscaped gardens, situated next to Fairlight residential home.
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News -
There is an open call for evidence from the government to help them develop their ‘pathway for adult social care’.
This pathway will be published autumn 2023 and will set out the skills, knowledge and behaviours that people working in adult social care need to deliver high-quality, personalised, compassionate care and support.
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News -
Carers Week is an annual campaign to raise awareness of caring, highlight the challenges unpaid carers face & recognise the contribution they make to families & communities throughout the UK.
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News -
The NRS base for Bromley is in Sidcup, please see their website, and they are now the provider for all SEL boroughs except Lewisham
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News -
Healthwatch Bromley is delighted to be able to share the St Christopher’s Quality Account for 2022-23 and hope you will enjoying reading about the work of St Christopher’s over the last year. -
Report -
An E&V visit was carried out on 12th June 2023. The visit was announced and planned in partnership with the home. In preparation for the visit, we shared with the registered manager a poster announcing our visit to display in communal areas, and copies of questionnaires explaining the purpose of E&V visits. -
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The E&V visit was carried out on Thursday 28th September 2023 and four E&V ARs were present. It was announced and planned in partnership with the home. In preparation, we shared with the manager a poster announcing the E&V, to display in communal areas, and questionnaires explaining the purpose of the visit in further detail.