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We conducted an Enter & View visit looking at the care and support provided at Elmwood. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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We conducted an Enter & View visit looking at the care and support provided at Greenhill. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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This Privacy Statement sets our data processing practices carried. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the independent champion for people who use health and social care services. -
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Find out about our role, our plans and our people.
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Our annual report includes how we have engaged and supported people over the year. -
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Find out how we can help you access the support you need to live well. -
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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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Volunteers play a vital role in helping people have their say on health and social care. Volunteering with Healthwatch can help you develop skills, gain experience and make a difference to your community. -
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Take a look at our practical resources to help you make a complaint about NHS health and social care services. -
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We conducted an Enter & View visit looking at the care and support provided at Park Avenue Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.
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We conducted research by sending out surveys to gain a baseline understanding of the access to and provision of dental services within Bromley. This report seeks to highlight to what extent residents are able to access dental services, their experiences when doing so and an idea about service provision by the dentists. -
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We conducted an Enter & View visit at Cross Hall GP Surgery. During our visit we spoke to 16 patients and 3 staff members. Overall, positive feedback was received from patients regarding Cross Hall Surgery. -
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We conducted an Enter & View visit looking at the care and support provided at Baycroft Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.
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A patient experience report with 605 reviews collected, covering the period from April-June 2018. We found that 475 (79%) were positive and 130 (21%) were negative experiences of service provision. -
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If you can't find the right support, Healthwatch is here for you. In times of worry or stress, we can be there to find you the best place to go for help, whether it's finding an NHS dentist, how to make a complaint or where to go for extra support. Find out more in our video below. -
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We're here to find out matters to you and to help make sure your views shape the support you need. -
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We conducted an Enter & View visit looking at the care and support provided at Bromley Park Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home.
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A patient experience report with 603 reviews collected, covering the period from July-September 2018. We found that 472 (79%) were positive and 66 (11%) were negative experiences of service provision. -
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We conducted an Enter & View visit looking at the care and support provided at Rowena House Care Home. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions at the care home. -
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The Cancer Information and Support Services Report received a response from King's College Hospital NHS Foundation Trust and NHS South East London Integrated Care Board (Bromley). -
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Further industrial action by ambulance service staff around the country is set to take place on Wednesday 11 January 2023. -
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Join the Community Roadshow at The Glades Shopping Centre on Friday 13 and Saturday 14 January with information on vaccination.
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Healthwatch Bromley gives you the chance to say what you think about how local health and social care services are run. Your experiences are important and can help to inform commissioners and service providers. Please take five minutes to share your story with us.
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Take part in Children’s Mental Health Week. Help make a difference to the lives of children and young people across the UK. -
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Updated 12th June 2023.
On 20th July 2022 we conducted an in-person visit at Hollybank, a children’s respite centre in Bromley. -
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An E&V visit was carried out on 28th October 2022 by three E&V Authorise Representatives (AR). The visit was announced and planned in partnership with the home. In preparation for the visit, we shared with the registered manager a poster announcing our visit to display in communal areas and copies of questionnaires explaining the purpose of E&V visits.
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The BSCP has now published its Annual Report covering 2021-22.
This detailed report covers partnership activity to safeguard children and young people in Bromley and to promote their welfare, and the impact that activity had.
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When a stroke strikes remember F.A.S.T for the signs. -
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Healthwatch England new data shows a worrying increase in the number of people avoiding vital care. -
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In March 2023, Bromley Healthcare launched a new specialist nurse-led service to support children and young people with bladder and bowel conditions in Bromley.
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Healthwatch Hounslow developed a survey with five other local Healthwatch organisations run by Your Voice in Health and Social Care (YVHSC). The survey covered 3 main elements 999, 111 and working with partners with questions very closely aligning to the issues outlined by LAS in the project brief provided to Healthwatch. -
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Bromley Dementia Support Hub is a charitable service that is commissioned by London Borough of Bromley (LBB) and delivered by Bromley, Lewisham & Greenwich (BLG) Mind and Age UK. -
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We are recruiting for a new full-time Patient Experience Officer to support the Boroughs of Bromley and Lewisham. Application deadline: Thursday 27th April, 5pm -
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Bank Holidays can affect the opening hours of local pharmacies. The following guide provides the opening hours for pharmacies in London which have been asked to open on Friday 7th April, Sunday 9th April and Monday 10th April 2023.
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COVID-19 is still with us and making thousands of people ill every week. Protection against COVID - 19 (either from catching the virus or from a previous vaccination) fades over time. This spring, the NHS is offering a further vaccination to those at highest risk of severe illness from the virus. -
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It’s the start of #BowelCancerAwarenessMonth!
Throughout April, we’ll be raising awareness so that you #KnowTheHigh5 symptoms of #BowelCancer.
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Our office will close for the Easter Bank Holiday.
We'll respond to any calls or messages once we return to the office on Tuesday 11th April. -
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On 16th November 2022 Healthwatch Bromley visited Foxbridge House, a purpose-built care and nursing home in Orpington, Kent. Foxbridge House is provided and run by Care UK. In its prospectus, the home offers high standards of nursing, residential, respite and specialist dementia care for up to 84 residents.