1. Patient Experience Report 2022/2023 Quarter 1

    Report -

    A patient experience report with 600 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from April–June 2022. We found that 427 (71%) local residents reviewed positively with star rating 4-5, 27 (5%) neutral with star rating 3 and 146 (24%) negative with star rating 1-2.

  2. Patient Experience Report 2021/2022 Quarter 4

    Report -

    A patient experience report with 602 reviews collected, covering the period from January – March 2022. We found that 410 (68%) reviews were positive with star rating 4-5, 24 (4%) neutral with star rating 3 and 168 (28%) negative with star rating 1-2.

  3. Enter & View Report: Jansondean Nursing Home

    Report -

    Due to the COVID-19 restriction, we conducted a virtual Enter & View visit to Jansondean Nursing Home via Zoom and arranged telephone calls with residents. We found there was a positive atmosphere throughout the home and the residents appeared to be completely at ease in the presence of staff. The general atmosphere appeared to be positive and friendly.

  4. Enter & View Report: Fairmount Residential Care Home

    Report -

    We conducted a virtual Enter & View visit (online and telephone) of Fairmount Residential Care Home, a nursing and residential care home in Bromley. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions as well as Covid-19 precautions.

  5. Patient Experience Report 2021/2022 Quarter 3

    Report -

    A patient experience report with 611 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from October – December 2021. We found that 471 (77%) local residents reviewed positively with star rating 4-5, 25 (4%) neutral with star rating 3 and 115 (19%) negative with star rating 1-2.

  6. Access to Mental Health Services in Bromley

    Report -

    We carried out a research project from October 2020 - January 2021, to gain a better understanding of residents’ aged over 18 years, experiences of accessing mental health services and their views of the care and support offered when they sought help.

  7. Annual Report: 2021-2022

    Report -

    Our annual report includes how we have engaged and supported people over the year. We successfully gathered 2,442 resident's experiences of health and social care services in the Borough of Bromley and we produced 12 reports about the improvements people would like to see to health and social care services.

  8. Patient Experience Report 2022/2023 Quarter 2

    Report -

    A patient experience report with 600 reviews collected this quarter about the health and social care services in the London Borough of Bromley, covering the period from July-September. We found that 422 (70%) were positive with star rating 4-5, 31 (5%) neutral with star rating 3 and 147 (25%) negative with star rating 1-2.

  9. Diabetes in Bromley - Information and Education for Patients

    Report -

    A statutory function of Healthwatch Bromley is to provide information and signposting to residents on health and social care services. Based on our intelligence we identified diabetes as one area of focus for our work.

  10. Cancer Information and Support Services

    Report -

    The Cancer Information and Support Survey was a local project run by Healthwatch Bromley. The project aimed to identify and understand trends in the support needs of people, and their loved ones, living with or beyond different types of cancer.

  11. Enter & View Report: Antokol Care Home

    Report -

    On 12th July 2022, Healthwatch Bromley visited Antokol Care Home, a residential care home established in 1951 to care for elderly Polish refugees. Originally located in Beckenham, it was relocated to Chislehurst. Antokol provides housing and care for up to 36 residents, including 21 individuals with dementia and six with additional long-term conditions.