Enter & View: Willett House

Willett House is a nursing home that offers person-centred care to 37 older people living with dementia. Willett House is provided and run by Mission Care. Located in Chislehurst, Kent, the home serves the Bromley community as well as other surrounding Local Authority areas.

The care home is a two-storey building, divided into four wings: Magnolia, Freesia, Poppy and Primrose. Each wing has its own lounge, dining area, accessible bathrooms, nursing office and kitchenette.

We received feedback from 14 family members and 17 residents. We asked questions related to mealtimes, emergency arrangements, access to healthcare, social life and communication. Some residents were unable to answer some of the questions fully due to their cognitive impairment.

Overall, residents and family members were very satisfied with the care provided and families believe they have good levels of communication with staff.

Following the visit, our official ‘Enter & View Report’ was shared with the service provider, local commissioners and regulators. It outlines what has worked well, and makes recommendations on what could work better. A formal response, from the home's manager, can be found at the back of the report.